Olivia and Daniel talk about writing emails to a VIP customer. They focus on how to summarize key points clearly. They want to make the emails professional and easy to read.
Vocabulary:
Summarize: To give a short version of the main points.
Polite: Showing good manners and respect.
Tone: The way something sounds or feels in writing.
Highlight: To show the most important parts clearly.
Draft: A first version of a written work.
Practice more with this lesson:
