Vocabulary Flashcards and Quiz of Handling Complaints During Peak Hours – English for Historian – Advanced Level

Complaint
A statement about a problem or bad experience.
Summarize
To give a short explanation of the main points.
Busy
Full of activity or people.
Solution
A way to fix a problem.
Confident
Feeling sure about your abilities.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Summarize
Busy
Solution
Confident
A way to fix a problem.
A statement about a problem or bad experience.
To give a short explanation of the main points.
Full of activity or people.
Feeling sure about your abilities.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Summarize” mean?
5. What does “Busy” mean?
6. What does “Solution” mean?
7. What does “Confident” mean?

Practice more with this lesson: