Mark, a historian, helps a VIP customer named Sarah. She has a complaint about a historical tour. Mark guides her step-by-step to solve the problem calmly.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Guide: A person who shows others around a place.
Vip: A very important person.
Satisfaction: The feeling of being happy with something.
Arrange: To plan or organize something.
Practice more with this lesson:
