Olivia and Daniel are historians working on a tight deadline. Olivia receives a complaint from a client. They discuss how to handle it with follow-up questions.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Deadline: The latest time by which something must be done.
Follow-up: An action taken to continue or check on something.
Report: A written or spoken description of something.
Source: Where information or facts come from.
Practice more with this lesson:
