Mia and William discuss a scheduling problem with a VIP customer. They plan how to solve it quickly. They decide to escalate the issue to get faster help.
Vocabulary:
Escalate: To raise a problem to a higher level for help
Vip: A very important person
Schedule: A plan of times for events or meetings
Urgency: The need to act quickly
Backup: An alternative plan in case the first fails
Practice more with this lesson:
