John and Anna discuss how to write emails to escalate a problem. They work with different teams to solve the issue quickly. The conversation shows how to coordinate well.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Coordinate: To work together with others.
Issue: A problem or concern.
Reply: An answer to a message.
Follow-up: An action done after the first one to check progress.
Practice more with this lesson:
