Jessica works as a customer service historian. She gives updates about a recent service failure. Mark asks questions to understand the situation better.
Vocabulary:
Failure: When something does not work properly.
Outage: A time when a service is not available.
Restore: To bring something back to working order.
Backup: A copy or system used if the main one fails.
Update: New information given about a situation.
Practice more with this lesson:
