Olivia and William talk about a problem with a history book order. They discuss what went wrong and how to fix it. Olivia wants to end the talk politely.
Vocabulary:
Delay: When something happens later than expected.
Refund: Money given back for a problem.
Order: A request to buy something.
Trust: Belief in someone or something.
Patience: The ability to wait calmly.
Practice more with this lesson:
