Emma and John discuss a client’s complaint. They try to find the main problem. They want to fix the issue quickly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Root cause: The main reason for a problem.
Calibrated: Adjusted to be accurate or correct.
Display: The screen that shows images or text.
Suggestion: An idea or plan offered for consideration.
Practice more with this lesson:
