Laura and Mark discuss how to handle client complaints. They plan to apologize and offer compensation. Their goal is to prepare a presentation for senior management.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a loss or problem
Presentation: A talk or display to share information
Transparency: Being open and honest about information
Rebuild: To make something strong or good again
Practice more with this lesson:
