Sarah is a graphic designer working from home. She faces a technical problem and contacts Kevin in support. They discuss how to fix the issue and escalate it if needed.
Vocabulary:
Escalate: To send a problem to a higher level for help
Crash: When a program stops working suddenly
Remote: Working from a different place, not in the office
Memory: Computer part that stores data temporarily
Update: A new version of software with improvements
Practice more with this lesson:
