John and Emma discuss how to provide instructions and negotiate terms with a VIP customer. They want to keep the customer happy while protecting their company. The conversation is about clear communication and agreement.
Vocabulary:
Vip: A very important person or customer
Negotiate: To discuss terms to reach an agreement
Contract: A written agreement between two parties
Discount: A reduction in price
Delivery: The act of bringing a product to a customer
Practice more with this lesson:
