John and Anna discuss a recent negative review from a client. They try to find ways to solve the problem. They want to keep the client happy and save the deal.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Feedback: Information about how well something is done.
Concern: A worry or problem someone has.
Feature: A part or quality of something.
Bug: An error or mistake in software.
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