Olivia and Daniel discuss how to reply to negative feedback. They focus on apologizing and giving compensation in emails. They want to keep customers happy.
Vocabulary:
Apology: A statement saying sorry for a mistake.
Compensation: Something given to make up for a problem.
Feedback: Information about how good or bad something is.
Bug: A mistake or error in a computer program.
Draft: A first version of a written work.
Practice more with this lesson:
