Vocabulary Flashcards and Quiz of Handling Complaints Under Deadline Pressure โ€“ English for Flight Attendant โ€“ Advanced Level

Complaint
A statement expressing dissatisfaction.
Root cause
The main reason for a problem.
Deadline
A time limit to finish work.
Catering
Providing food and drinks.
Experience
The knowledge gained from events.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Root cause
Deadline
Catering
Experience
A time limit to finish work.
Providing food and drinks.
The main reason for a problem.
A statement expressing dissatisfaction.
The knowledge gained from events.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œRoot causeโ€ mean?
5. What does โ€œDeadlineโ€ mean?
6. What does โ€œCateringโ€ mean?
7. What does โ€œExperienceโ€ mean?

Practice more with this lesson:


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