Mia trains Daniel on how to handle passenger objections. They practice resolving a misunderstanding during a flight. The focus is on calm and clear communication.
Vocabulary:
Objection: A reason for disagreeing or disliking something
Misunderstanding: A failure to understand something correctly
Inconvenience: Trouble or difficulty caused to someone
Alternative: Another choice or option
Patient: Able to stay calm without getting angry
Practice more with this lesson:
