Handling Objections After a Service Failure – English for Flight Attendant – Easy Level

Anna and James talk about a problem on a flight. Anna listens to James’s complaints. They try to fix the problem together.

🎧 Handling Objections After a Service Failure
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Vocabulary:

Delay: When something happens later than planned.

Frustration: Feeling upset because things do not go well.

Connection: A flight that you catch after another flight.

Tickets: Passes that allow you to travel on a plane.

Feedback: Information about how well something is done.


Practice more with this lesson:


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