Linda and Kevin discuss a recent flight. Linda apologizes for issues and offers compensation. They also talk about past work and improvements.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Feedback: Information about how well something is done.
Follow-up: Taking action after an earlier event or work.
Voucher: A ticket that can be used to get goods or services.
Practice more with this lesson:
