Laura is a flight attendant. She talks to a worried client and coordinates with her teams. The conversation shows good communication skills across cultures.
Vocabulary:
Coordinate: To organize and work together with others.
Reassure: To make someone feel less worried.
Connection: A flight that follows another flight.
Baggage: Luggage or bags carried by a traveler.
Ground staff: Workers who help at the airport on the ground.
Practice more with this lesson:
