William trains Laura on how to close conversations professionally. They practice during a system outage on a flight. Laura learns to stay calm and polite.
Vocabulary:
System: A set of connected parts working together.
Outage: A time when a system is not working.
Polite: Showing good manners and respect to others.
Patience: The ability to wait calmly without getting angry.
Positive: Having a good or hopeful attitude.
Practice more with this lesson:
