Linda and Michael talk about a problem on a flight. Linda apologizes and offers help. They work together to fix the issue.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Upgrade: To give a better seat or service.
Double-booked: When two people have the same reservation.
Teamwork: Working well with others to reach a goal.
Practice more with this lesson:
