Jessica is a flight attendant. She writes an email to a passenger. She apologizes and offers compensation for a problem on the flight.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Voucher: a ticket that can be used to pay
Delay: when something happens later than planned
Frustration: feeling upset because things do not go well
Practice more with this lesson:
