Laura, a fitness trainer, talks with James about rescheduling a class. She apologizes for the change and offers a free session. They coordinate with other teams to find a new time.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a loss.
Schedule: A plan of when things will happen.
Coordinate: To work together with others.
Reminder: A message to help remember something.
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