Handling Complaints with a Difficult Client – English for Fitness Trainer – Advanced Level

Anna is a fitness trainer. She talks to John, a difficult client. John is upset about his training progress.

🎧 Handling Complaints with a Difficult Client
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Vocabulary:

Complaint: A statement about something wrong or bad.

Progress: Movement forward or improvement.

Frustrating: Causing feelings of anger or annoyance.

Update: To give new information.

Trust: Belief in someone’s honesty or ability.


Practice more with this lesson:


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