Mark helps Sarah with technical issues during onboarding. They try to fix the problem but need to escalate it. The conversation shows how they handle the situation.
Vocabulary:
Escalate: To send a problem to higher support.
Onboarding: The process of starting a new job.
Reset: To set something again, like a password.
Server: A computer that provides services to others.
Support: Help given to solve problems.
Practice more with this lesson:
