Reassuring a Client After Service Failure – English for Firefighter – Medium Level

Jessica, a firefighter, talks to Kevin, a client. She explains the problem and updates him on the project. She wants to make sure Kevin feels confident again.

🎧 Reassuring a Client After Service Failure
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Vocabulary:

Delay: When something happens later than planned

Inspection: Careful check to find problems

Equipment: Tools or machines used for work

Reassure: To make someone feel less worried

Timeline: A schedule of when things will happen


Practice more with this lesson:


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