Sophia and Michael discuss how to handle objections during a system outage. They talk about staying calm and helping others. This helps firefighters work well in tough times.
Vocabulary:
Outage: A time when a system is not working.
Concern: A worry or problem someone has.
Patient: Able to stay calm without getting angry.
Update: New information about a situation.
Confusion: A state of not understanding something.
Practice more with this lesson:
