Anna is a firefighter talking to Paul, a VIP customer. Paul has a complaint about a recent fire safety check. Anna listens and explains what will happen next.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Firefighter: A person who puts out fires and helps in emergencies.
Alarm: A device that makes noise to warn of danger.
Senior: Having a higher rank or more experience.
Report: A written or spoken description of what happened.
Practice more with this lesson:
