Jessica trains William on checking details after a service failure. They review what to do to fix problems quickly. William learns how to verify information carefully.
Vocabulary:
Service failure: When a service does not work properly.
Verify: To check if something is true or correct.
Transaction: A business deal or exchange of money.
Report: To tell someone about a problem or event.
Identity: Who someone is, shown by documents.
Practice more with this lesson:
