Emily and Kevin talk about a client’s urgent request. They discuss how to give feedback and calm the client. They want to solve the problem quickly and well.
Vocabulary:
Urgent: Needing quick attention or action.
Reassure: To make someone feel less worried.
Request: A question or demand for something.
Trust: Belief in someone’s honesty or ability.
Positive: Having a good or hopeful attitude.
Practice more with this lesson:
