Anna and William discuss a complaint from a client. They talk about how to explain the limits of their resources. They want to keep the client happy.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Resource: Something available to use, like time or staff.
Clarify: To make something clear or easy to understand.
Prioritize: To decide which things are most important.
Communication: The act of sharing information with others.
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