Anna and David discuss how to handle complaints. They focus on asking good follow-up questions. This helps when presenting financial data to senior management.
Vocabulary:
Complaint: A statement about something wrong or bad
Follow-up: An action done after a first one to continue it
Clarify: To make something clear or easy to understand
Feedback: Information about how good or bad something is
Presentation: Showing information to an audience or group
Practice more with this lesson:
