Paul, a financial analyst, talks to Emma about a system outage. He apologizes and explains the problem. He offers compensation to make up for the trouble.
Vocabulary:
Outage: A period when a system is not working.
Compensation: Something given to make up for a problem.
Refund: Money returned for a problem or error.
Delay: To make something happen later than planned.
Apologize: To say sorry for a mistake or problem.
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