David and Anna discuss a system outage that affected their work. They talk about the problem and how to fix it. They also plan to apologize and offer compensation to clients.
Vocabulary:
Outage: A time when a system is not working
Compensation: Something given to make up for a problem
Apologize: To say sorry for a mistake
Trust: Belief that someone is honest and reliable
Backup: A copy of data used for safety
Practice more with this lesson:
