David and Sophia discuss a problem with a fashion order. They try to find out what caused the mistake. They want to fix it and learn from it.
Vocabulary:
Root cause: The main reason for a problem.
Culture: The ideas and customs of a group.
Apologize: To say sorry for a mistake.
Preference: A choice or liking for something.
Client: A person who buys services or goods.
Practice more with this lesson:
