James is a fashion designer. Anna is a customer who is unhappy with her order. They talk about the problem and end the conversation politely.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Patient: Able to wait calmly without getting angry.
Order: A request to buy something.
Fix: To repair or correct something that is wrong.
Practice more with this lesson:
