English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client: Apologizing and Offering Compensation – English for Farmer – Advanced Level

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by

Michael Carter
in
Apologize
To say sorry for a mistake
Compensation
Something given to make up for a problem
Refund
Money returned to a customer
Quality
How good or bad something is
Process
A series of actions to do something

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Refund
Quality
Process
A series of actions to do something
Something given to make up for a problem
How good or bad something is
To say sorry for a mistake
Money returned to a customer

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Refund” mean?
6. What does “Quality” mean?
7. What does “Process” mean?

Practice more with this lesson: