English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client: Apologizing and Offering Compensation โ€“ English for Farmer โ€“ Advanced Level

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by

Michael Carter
in
Apologize
To say sorry for a mistake
Compensation
Something given to make up for a problem
Refund
Money returned to a customer
Quality
How good or bad something is
Process
A series of actions to do something

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Refund
Quality
Process
To say sorry for a mistake
How good or bad something is
Something given to make up for a problem
A series of actions to do something
Money returned to a customer

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œApologizeโ€ mean?
4. What does โ€œCompensationโ€ mean?
5. What does โ€œRefundโ€ mean?
6. What does โ€œQualityโ€ mean?
7. What does โ€œProcessโ€ mean?

Practice more with this lesson:


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