Robert is a farmer talking to Sophia, a customer service agent. They discuss a problem with a VIP customer. Robert wants to solve the issue quickly.
Vocabulary:
Escalate: To make a problem more serious by involving higher authority
Vip: A very important person
Delivery: The act of bringing goods to a customer
Customer: A person who buys goods or services
Manager: A person who is in charge of a team or company
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