Sophia is a farmer talking to David, a customer. They discuss a problem with an order. Sophia tries to fix the misunderstanding.
Vocabulary:
Escalate: To raise a problem to a higher level for help
Misunderstanding: A failure to understand something correctly
Delivery: The act of bringing goods to a place
Discount: A reduction in the price of something
Address: The place where someone lives or receives mail
Practice more with this lesson:
