Daniel trains new staff on handling problems with customers. He shows how to apologize and offer help. This happens during an important meeting on the farm.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Refund: Money returned to a customer.
Solution: A way to fix a problem.
Customer: A person who buys goods or services.
Practice more with this lesson:
