Kevin, a technical support agent, calls Laura, an event planner. He wants to check details after her negative feedback. They discuss the event and technical issues.
Vocabulary:
Feedback: Information about how good or bad something is
Microphone: A device to make your voice louder
Equipment: Tools or machines needed for a job
Replace: To put something new instead of old
Service: Help or work done for customers
Practice more with this lesson:
