Emily and Michael discuss a problem at an event. Emily helps Michael understand how to fix the issue. They talk about clear steps to solve complaints.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Concern: A feeling of worry or care about something.
Apologize: To say sorry for a mistake or problem.
Guest: A person who attends an event or place.
Discount: A reduction in price or cost.
Practice more with this lesson:
