Kevin is an electrician working during a busy time. Linda calls with a complaint about a delay. Kevin handles her concerns calmly and clearly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Delay: A period of waiting because something is late.
Urgent: Needing quick action or attention.
Patience: The ability to wait calmly without getting angry.
Safety: The condition of being protected from danger or harm.
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