David and Laura talk about managing customer complaints. They also discuss how to arrange work schedules while working from home. They try to find the best way to solve problems quickly.
Vocabulary:
Complaint: A statement about something wrong or bad.
Schedule: A plan of when things will happen.
Overlap: To happen at the same time as something else.
Follow up: To check or contact again after an event.
Remote: Working from a different place, not in the office.
Practice more with this lesson:
