Sophia and Robert discuss a recent service failure. They plan how to explain the problem to clients. They want to fix the issue step-by-step.
Vocabulary:
Fuse: A safety device that stops electricity if there is too much.
Inconvenience: A problem or trouble that causes discomfort.
Transparency: Being open and honest about what is happening.
Discount: A reduction in price to help customers.
Repair: To fix something that is broken or not working.
Practice more with this lesson:
