Kevin, an electrician, talks with Olivia about a tough client. They discuss how to handle the situation and find a good solution. Kevin wants to keep the client happy.
Vocabulary:
Client: A person who hires a professional for work.
Timeline: A schedule showing when tasks will be done.
Discount: A reduction in price.
Concerns: Worries or problems someone has.
Safety: The state of being safe and free from harm.
Practice more with this lesson:
