Emma, an electrician, receives some negative feedback from a customer. She calls William to discuss the issues. They want to understand the problem and find a solution.
Vocabulary:
Feedback: Information about someone’s work or performance
Organize: To arrange things neatly and in order
Apologize: To say sorry for a mistake
Professional: Showing skill and good behavior at work
Delay: When something happens later than planned
Practice more with this lesson:
