Olivia and James talk about writing emails for an important customer. They discuss how to summarize key points clearly. They want to make sure the customer is happy.
Vocabulary:
Vip: A very important person.
Summarize: To give the main points shortly.
Polite: Showing good manners and respect.
Grammar: Rules for writing and speaking.
Closing: The last part of a letter or email.
Practice more with this lesson:
