Paul and Emily talk about a problem with a service. They try to fix the issue by changing the schedule. They want to make the customer happy again.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Service: Work done to help someone.
Reschedule: To change the time of an event.
Client: A person who uses services.
Confirm: To say that something is true or correct.
Practice more with this lesson:
