Robert, an editor, talks to Sophia about a service failure. They discuss how to handle customer inquiries and delegate tasks. They want to fix the problem quickly.
Vocabulary:
Delegate: To give tasks to others to do.
Service failure: When a service does not work properly.
Urgent: Very important and needing quick action.
Template: A pre-made format for messages or documents.
Inquiry: A question or request for information.
Practice more with this lesson:
